Privacy Policy

This page was last updated at 15:43PM (AEDT) on Thursday 26 January 2023.

This Privacy Policy describes how store.eroductions.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

By using this site and our services, you consent to this Privacy Policy and agree to its terms.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your order. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. 

See the list below for more information about the types of Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Big Cartel and Stripe.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Big Cartel, Stripe, Australia Post and other shipping carriers as required.

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment details, email address, and phone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: None.

 Newsletter information

• Examples of Personal Information collected: email address.

• Purpose of collection: to communicate news, promotions, and new products.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our mailing list marketing platform, MailChimp.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Big Cartel to host our online store. You can read Big Cartel’s privacy policy here: https://help.bigcartel.com/privacy-policy 

• We also use Stripe to process payments to our online store. You can read Stripe’s privacy policy here: https://stripe.com/au/privacy 

• We use MailChimp to send communications (i.e. newsletters) to subscribers on our newsletter mailing list. You can read MailChimp's privacy policy here: https://mailchimp.com/legal/privacy

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Cookies

Cookies are gathered by Big Cartel. Cookies are small data files stored on your hard drive or in device memory. For more information on how Big Cartel uses cookies and your choices, visit Big Cartel | Privacy Policy.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email or mailing address provided below to request deletion.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by post using our mailing address below:

ERODUCTIONS
400 Victoria Street,
North Melbourne, 3051
Victoria, Australia

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority at the Australian Government Attorney-General's Department website.